Frequently Asked Questions

 
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RESERVATION & TEE TIME INFORMATION:

Can I book a tee time over the phone?
Yes, we are available at 855.383.3633, 24 hours a day, 7 days a week, 365 days a year.
How far in advance are tee times available on the TeeOff℠ website and mobile app?
Tee times are available up to 14 days in advance.
Can I book a tee time for one player?
Single tee times are available on the TeeOff℠ website and app three days in advance of play at most courses, unless a course prohibits the booking of single players. If you ever have trouble reserving a time, call 855.383.3633 and we'll do everything possible to get you out on the course.
Can I book groups of 6, 8, etc?
Yes, we make it easy to book larger groups. For group reservations, we recommend calling us at 855.383.3633 to indicate the desired number of golfers in each tee time. It is important to note that promo codes can only be applied to DEAL Times and are not transferable to adjacent tee times.
Can I change or cancel a tee time?
Cancellation and refund policies vary by course and tee time type. In the event that you need to change or cancel your tee time, please honor the course's cancellation policy by calling us at 855.383.3633. 
Can I change or cancel a DEAL Time?
Green fees for DEAL Times are refundable when canceled 24 hours in advance of play. All cancellations are subject to a $2 per golfer cancellation fee.
What happens if I make an error while booking a DEAL Time on the TeeOff℠ website or app, and I accidentally book the wrong course or the right course on the wrong day?
We understand that mistakes happen. Please call us at 855.383.3633, and we will do everything that we can to come up with a solution and get you to the first tee.
What happens if I get rained out?
Weather policies vary by course, but most courses offer a full refund if the course is closed due to weather. If you have checked in at the course, the course is responsible for issuing a raincheck. If you're rained out prior to checking in, simply call us at 855.383.3633 and we'll help issue a refund and find a new date to play.
Why is a tee time sometimes moved or canceled on the TeeOff℠ website and app after I've purchased it?
Courses reserve the right to move tee times in the event of course closures, overbooking or events. This is not a common occurrence, but it is possible. We will work with you and the course to find an alternative time or to issue a refund.
What is a TeeOff℠ Select Course?
A TeeOff℠ Select Course is a course where promo codes temporarily cannot be redeemed. These change regularly, so check back often.

PAYMENT & PROMOTIONAL CODES:

Is there a service fee to book a tee time?
No. There are NO BOOKING FEES for all rounds booked through the TeeOff℠ website, app and reservation center. Every course. Every tee time.
You say it's NO BOOKING FEES, but booking fees appear on some TeeOff℠ branded sites. Why?
NO BOOKING FEES only applies to rounds booked directly through the TeeOff℠ website, app and reservation center.
How do I redeem a coupon / promo code?
Promo codes can be redeemed during the checkout process by filling in the promo code field with your active code. Please remember that promo code values reflect local currency, and promo codes can only be applied to DEAL Times, so don't forget to look for the green deal tag when you're looking to get to the first tee for less.
How do I get a receipt showing the amount I paid?
We will email a confirmation and receipt following payment. If you did not receive a receipt, please call us at 855.383.3633. Receipts for canceled tee times will be emailed within 24 hours of cancellation.
Will I incur any transaction fees related to booking courses in other countries?
Depending on your issuing bank, you may incur fees related to foreign transactions. Please contact your bank for more details.

CONTACT INFORMATION & PROGRAMS:

How can I get the TeeOff℠ app?
The TeeOff℠ app is available for FREE download for iPhone on the App Store and Android on Google Play. Just search TeeOff.com by PGA TOUR in either store.
Will my current TeeOff℠ account work on the app?
Yes, your TeeOff℠ account and corresponding credit cards are available as long as you use the same email address/username and password on the app.
How do I update my email or contact information?
Go to the My Account section on the TeeOff℠ website and select Account Information, or visit the TeeOff℠ app, click the Profile icon and select Account to update your information.

TeeOff℠ Points Program:

Do I earn TeeOff Points for tee times on every course?
Yes, every tee time at every course you book and play through the TeeOff℠ website, app and reservation center is eligible to earn TeeOff Points.
Is there a limit to how many TeeOff Points I can earn in a single transaction?
There are no limits to how many TeeOff Points you can earn. If you book back to back foursomes and everyone plays, you’ll receive eight points in your account—and that equals two rewards!
When will I receive my TeeOff Points after booking?
TeeOff Points will be issued within 48 hours of a played tee time. You will receive an email notification and can find these TeeOff Points in your TeeOff℠ account.
Do I have to earn TeeOff Points within a certain period of time to get a reward?
TeeOff Points can be earned as long as the TeeOff Points promotion is active. The program can be terminated at the discretion of TeeOff℠.
Can I use my TeeOff Points promo code on any tee time?
TeeOff Points promo codes are redeemable for select DEAL Times.
Can I combine my TeeOff Points promo code with another active promo code?
No, your TeeOff Points promo codes cannot be combined with additional promo codes.
Do TeeOff Points promo codes expire?
Yes, your unique TeeOff Points promo codes expire 90 days after the date of issue.
Is there a limit to how many TeeOff Points rewards I can earn?
No, the more you book and play, the more TeeOff Points rewards you receive.
How do I know how many TeeOff Points I have available?
To find your TeeOff℠ Points balance, go to your Account on the TeeOff℠ website or app. If you don’t have an Account, sign in and you will be able to access your balance.
Are TeeOff Points promo codes valued in US Dollars?
TeeOff Points promo codes are valued in the local currency in which they are redeemed.
What happens if I have to cancel a DEAL Time that I’ve applied a TeeOff Points promo code to?
Green fees for DEAL Times are refundable when canceled 24 hours in advance of play, and your TeeOff Points promo code will be reactivated. All cancellations are subject to a $2 per golfer cancellation fee.
What happens if a golfer in my group cancels on a tee time that I’ve applied a TeeOff Points redemption to?
No problem. If you reduce the number of golfers in your group 24 hours in advance of play, you will receive a credit for the prepaid greens fees minus the $2 per golfer cancellation fee. The TeeOff Points discount will apply to the other golfers in your reservation.
What happens if I redeem my TeeOff Points promo code and the course is closed?
Call us at 855.383.3633, and the TeeOff℠ customer service team will issue a refund.
Can I gift one of my TeeOff Points rewards to a friend?
No, TeeOff Points rewards are only valid for rounds booked and played by the party to which it was issued.
Is TeeOff Points the same program as High Five Rewards? And if so, are my High Five Rewards still valid?
Yes. TeeOff Points is just a new name for the same great rewards program. All High Five Rewards are still valid, and they can be reviewed and redeemed in the TeeOff Points program here.

eGift Cards:

How do I buy a TeeOff℠ eGift Card?
TeeOff℠ eGift Cards are available for purchase here. We accept Visa, Mastercard, Discover, and American Express credit and debit cards registered to addresses in the United States. International orders will not be accepted.
Are TeeOff℠ eGift Cards refundable?
TeeOff℠ eGift Cards are non-refundable except where required by law.
How do I redeem a TeeOff℠ eGift Card?
TeeOff℠ eGift Cards are valid on DEAL Times and can be redeemed online, in the app or over the phone.
Can I redeem my TeeOff℠ eGift Card at the golf course?
TeeOff℠ eGift Cards cannot be redeemed for purchases at the golf course.
Can TeeOff℠ eGift Cards be redeemed on purchases made outside of the U.S.?
TeeOff℠ eGift Cards are valid in U.S. Dollars and only on golf courses based in the United States.
How do I make a purchase for more than the amount remaining on my TeeOff℠ eGift Card?
To make a purchase for more than the balance on your TeeOff℠ eGift Card, first enter the balance of your eGift Card in the payment section of the cart and then use a credit card to pay the remaining balance.
Can I use more than one TeeOff℠ eGift Cards on a single purchase?
Yes, you can apply multiple TeeOff℠ eGift Cards to a single transaction. Purchases applying multiple eGift Cards must be completed over the phone by contacting us at 855.383.3633.
What happens if I need to cancel a DEAL Time booked using a TeeOff℠ eGift Card?
The amount charged to your TeeOff℠ eGift Card(s) will be refunded to TeeOff℠ eGift Card(s) upon cancellation minus any applicable fees.
What do I do if the recipient does not receive my TeeOff℠ eGift Card?
If the intended recipient does not receive the TeeOff℠ eGift Card or accidentally deletes it, ask the recipient to check SPAM folders, deleted email folders or automatic filters. If the TeeOff℠ eGift Card is not found, you can contact us 24/7 for assistance. Please have your receipt and order number ready.
Can I reload my TeeOff℠ eGift Cards?
No, TeeOff℠ eGift Cards are not reloadable.
I have a physical Gift Card that I received in the mail. Is it still valid and how do I redeem it?
Yes, the physical Gift Card you received in the mail is still valid on DEAL Times. Simply find a time online and contact us 24 hours a day at 855.383.3633 to book your round. Physical gift cards must be redeemed by phone.

Ratings and Reviews:

How I review a course on TeeOff.com?
You will receive an email within 72 hours of play from our partners, turntonetworks.com, with a link to our review system. Make sure to double check your spam filters.
I submitted a review, but I can’t find it on the website. What happened?
Reviews can take up to 72 hours to post. If your review isn’t visible 72-hours after submission, it may have been flagged as inappropriate by our moderation software, and it will receive an additional review within 7 days of posting.
Can I review a course that I didn’t book on TeeOff.com or the TeeOff app?
To ensure the highest level of accuracy in our ratings and reviews, we are only accepting current reviews from verified purchasers.
Can I review a course that I played on TeeOff in the past?
To guarantee that our reviewers are always reviewing courses in their current state, rounds played prior to July 2018 aren’t eligible for review.
Why can’t I respond to another golfer’s review?
Good news. That feature is coming soon.
When will reviews display on the app?
Reviews will be available in the TeeOff app in May of 2019.
My golf course received an inaccurate review. Is there a way to address the review or have TeeOff take it down?
All golf courses have the option to respond to reviews in our system, but if your course hasn’t activated that feature yet, please contact your Customer Service Manager to discuss the review you’re concerned about and pose any additional questions on ratings and reviews.